VELVETY BLOG

Information

It is important that the items you are sending back are in the same condition they were when you received them. No refunds or exchanges for socks, underwear and beauty products but also for worn, washed, damaged or without tags items. If you request a refund, we cannot be liable for the loss of an item being returned so we recommend that you use a postage method where you can trace it. No refunds on sale items.

Return Your item/s to:

The Office

  • Monday-Friday
    11am-5pm

Return Form

We offer *Free pre-paid postage labels if you need to exchange your item for another size. We offer *Free pre-paid postage labels if you decide to return your item for a credit note. If your choice is EXCHANGE, please let us know which other product/size you are interested in.

Select your return method 1- Exchange
2- Credit note
3- Refund