Think sustainably, shop accordingly.

At Velvety, for the past 7 years, we used to accept returns and offer refunds, however, due to our recent transition to become a marketplace rather than a shop, our return options are currently closed and our still stocked products are currently on sale.

 

 

Consumer guarantees

Of course, in the unlikely event that products you have purchased from us do not comply with the consumer guarantees in the Australian Consumer Law, we will provide you with the remedy required under the Australian Consumer Law.

• If the product has a major problem under the Australian Consumer Law, you can decide whether to receive a refund or replacement of the product.
• If the product has a minor problem under the Australian Consumer Law but is otherwise safe and fit for purpose, we will decide whether to refund, replace or repair the product.
• You must return the product to us unless we agree otherwise. We will reimburse you for the return shipping charges, and pay you compensation for any reasonably foreseeable damage caused by the problem.  
• Restocking fees do not apply to consumer guarantee refunds.
• Consumer guarantees do not cover damage to products caused by misuse, accident or abnormal use.