Shipping Rates For Products sold directly from Velvety
- Standard rate of $35 / Express rate of $45 / Carbon neutral deliveries.
New Zealand | 4-10 working days
North America, Western Europe, Asia and the Pacific | 6-15 working days
Rest of the world | 10-27 working days
Track your order > http://auspostcom.au/track/
Please note that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. You will be responsible for additional charges that incur for customs clearance; Velvety has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.
PRE-ORDERS/MADE TO ORDER
Does your item have a pre-order status? Then it means that the item is currently being carefully made by any of our ethical labels and makers, and you’re welcome to purchase as normal via the checkout.
Find more about how it works here.
Gift Vouchers are delivered by email and contain a unique code for redeeming it at checkout.
Gift Cards are valid for 12 months from date of activation.
Please note: gift vouchers are non-refundable.
We ship using Compostable Packaging.
If we send you the incorrect size or item, let us know as soon as you can and we’ll resolve the problem as quickly as possible. We will also reimburse all postage expenses.
We stock most of the brands you can see online, however some of the items from the next Australian labels are sent directly from them at no extra charge via Australia Post or Sendle. (This means your parcel may arrive in two separate packages and maybe a few days apart). We will always keep you informed on the progress of your order.
As a sustainable business, we prefer not too use too much resources when packing and shipping your orders, that's why when you receive your parcel, you will only receive the item/s you ordered + a Thank you card printed in recycled paper. Your receipt and fulfilment details are sent via online.
Let us know if your order does not arrive in a timely manner or if you need help to track your order.