CLOTHING
A pre-order status means that the item is currently being carefully made by any of our ethical labels and makers, and you’re welcome to purchase as normal via the checkout.
4 weeks is the estimated delivery time from date of purchase for all pre-ordered items, though should they arrive at Velvety earlier than anticipated, we will, of course, be able to send them to the address nominated at the time of checkout.
Please note: all pre-orders need at least 3 weeks to be made and delivered to Velvety.
This only applies to garments that have a PRE-ORDER STATUS for our labels Nich, Odalux & Mantaikotai, meaning that we actually don't stock them and all sizes available are made to order.
Our Labels Wilga Clothing & Terra the label are also made to order. Wilga items can take 3 to 7 days to be made and ships via express post. Terra the label can tale 6-8 weeks for dispatch.
SHOES
Please allow up to 15-20 days of delivery from the date of purchase. In most cases, it will arrive prior to the 15 days period. This applies to Solana Shoes & Bohema Shoes.
If a style or colour you wish to purchase is unavailable online, please email us at info@velvety.com.au with the details as we may be restocking soon.
Please note: Garments & shoes with a pre-order status are not refundable. However, you can return them for a credit note or exchange.
- Please check here our returns policy.
- Click here to see our range of items under Pre-order Status.