AUSTRALIA
  • Flat rate of $10.
  • FREE REGULAR SHIPPING for orders over $75 
  • Express flat rate of $15 | Generally 1-5 working days.

Melbourne-city and Nearby cities | Estimated delivery within 13 business days for all deliveries in VIC.

Rest of the country | 3-15 working days

Rural and regional delays: We foresee an additional 3-10 business days or more

    Please be aware: Delays are expected during these uncertain times due to COVID-19.

    For more info: AUSTRALIA POST Coronavirus: delays & other impacts.

     *All deliveries are 100% carbon neutral.


      INTERNATIONAL
      • Flat rate of $30

      • FREE REGULAR SHIPPING for orders over $150.

      New Zealand | 4-6 working days
      North America, Western Europe, Asia and the Pacific | 6-13 working days
      Rest of the world | 10-15 working days

      *All deliveries are 100% carbon neutral.

      Please be aware: “Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed”. Click here for more info.


      Please note that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. You will be responsible for additional charges that incur for customs clearance; Velvety has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.

      Please, if you wish to buy with us but can't see your country at checkout send us an email to info@velvety.com.au

       


      GIFT VOUCHERS

      Gift Vouchers are delivered by email and contain a unique code for redeeming it at checkout. 

      Gift Cards are valid for 12 months from date of activation.

      Please note: gift vouchers are non-refundable.

       

      GENERAL INFORMATION
      • If we send you the incorrect size or item, let us know as soon as you can and we’ll resolve the problem as quickly as possible. We will also reimburse all postage expenses.
      • We stock most of the brands you can see online, however some of the items from the next Australian labels are sent directly from them at no extra charge. Tasi Travels, Sorella Organics, Keeper Denim, Wilga Clothing, Indecisive, Luna & Soul Active, Quillan, Clive Street, Bare Instinct, Luna + Sun, Love Linen. (This means your parcel may arrive in two separate packages and maybe a few days apart). We will always keep you informed on the progress of your order.
      • As a sustainable business, we prefer not too use too much resources when packing and shipping your orders, that's why when you receive your parcel, you will only receive the item/s you ordered + a Thank you card printed in recycled paper. Your receipt and fulfillment details are sent via online. 
      • Let us know if your order does not arrive in a timely manner or if you need help to track your order.